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These terms set out what 99cb expects from you and what you can expect from us when you open an account, make a transaction or use any part of this site. Access to our platform and its features depends on your local law and eligible region, so please read this page before you start.
By creating an account on 99cb you confirm that you have read, understood and accepted every clause on this page. These terms form the entire agreement between you and us for your use of the platform. If any part of this page conflicts with a previous version, the current published version applies. We may update these terms when operational or regulatory circumstances require it; when we do, we will post the revised version here and your continued use of the account after that point constitutes acceptance. Your right to use any feature of this site — including placing transactions through bKash, Rocket or Upay — depends on whether that feature is active in your region and whether local law in Bangladesh permits it for you personally. We do not make representations about eligibility on your behalf; that determination rests with you. Where a section of these terms cannot be enforced under applicable law, only that section is affected — the rest of the agreement remains in force. If you have a question about any clause, raise it with our support team before continuing to use the account. Nothing in these terms limits any statutory rights you hold under applicable consumer law.
Understanding the boundary of this policy helps you know where to look when a question arises. Four distinct areas sit inside or outside the scope of these terms.
Rules for opening, maintaining and closing your 99cb account fall fully within these terms. This includes identity verification steps shown in your account, login credentials and any account-level spending controls you configure yourself.
Deposits and withdrawals processed through bKash, Rocket or Upay are governed by these terms alongside the published rules of those payment services. Where the two sets of rules differ, the payment provider's own terms apply to the payment leg of any transaction.
Game content made available through studios such as Pragmatic Play, PG Soft or Spadegaming is subject to each studio's own licensing arrangements. Our terms cover your access to that content through this platform, not the content's internal mechanics or rules.
Links or integrations that take you away from the 99cb domain — including wallet apps or external pages — are outside these terms. We are not responsible for the privacy practices, availability or content of third-party services you reach from this site.
These terms are not one-directional. You hold concrete, actionable rights that you can exercise at any point while your account is active. Your transaction history is visible inside your account dashboard — every deposit and withdrawal made through bKash, Rocket or Upay is logged there with a timestamp and reference number you can check at any time. If the personal details on your account are wrong, the account settings page is where you correct them; for fields that are locked, contact our support team and we will update them after verifying your identity through the steps shown in your account. If you disagree with a term or believe a rule has been applied incorrectly to your account, you can raise a formal question through any of the published support routes listed on this page. We will respond to account-related queries through the same channel you used to contact us. You can also request a copy of the data associated with your account by writing to us directly — the contact path for data requests is the same support route used for general account questions.
Open the transaction history section inside your account to see every deposit and withdrawal, the payment route used and the reference number assigned to each entry.
Account settings lets you update most personal fields directly. For locked fields, contact support with the information shown in your account verification section.
Any clause in these terms can be questioned through our published support channels. State the clause number or section heading and we will respond via the same contact route.
For account closures, data requests or dispute escalations, reach us through the live chat or email routes listed in the support section of this page.
If a clause is unclear or you need to act on a right described in these terms, use any of the following published contact routes. We do not publish response-time commitments on this page; the channel you choose is shown with its current status in the support section of your account.
The live chat widget is accessible from within your account once you are signed in. Use it to ask about a specific term, query a transaction entry or request a correction to your account details.
For written queries — including formal data requests or term-related disputes — send an email using the address published in the site's contact section. Quote your account reference in the subject line.
The help section inside your account lists common term-related questions and the steps to follow for each one. Check there first; if your question is not covered, escalate using live chat or email.
Responsible handling of your account data sits at the centre of our obligations under these terms. Here is how we approach the four areas that matter most.
Account data you provide during registration and verification is held in accordance with our privacy policy, which is published separately. We do not share your personal information with third parties except where required by the payment process — for example, passing a reference to bKash or Rocket to confirm a transaction.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your knowledge, use the account security section to change your password and then contact us immediately through live chat or email so we can review recent activity.
We retain account and transaction records for the period required by applicable law and our operational obligations. After an account is closed, certain records may be kept for a defined retention window; the exact period depends on the type of data and the legal basis for retention.
To request correction, deletion or export of data held under your account, contact us via the email route published in the support section. We will confirm receipt and outline the steps we take to process your request within a reasonable period.
These are the questions we hear most often about how these terms work, what they cover and what you can do under them.
Yes, these terms can be updated when operational or regulatory needs require it. When they change, the revised version is posted on this page. Your continued use of your account after a revision is posted means you accept the updated terms. Check this page periodically if you want to stay current.
Access to 99cb and its features depends on whether local law and eligible region rules permit it for you. We do not determine your eligibility on your behalf. If you are unsure whether access is permitted in your location, seek independent legal advice before proceeding.
All deposits and withdrawals processed through bKash, Rocket or Upay while you are using this platform fall within these terms. The payment provider's own rules apply to the payment leg of each transaction; both sets of terms apply together, and where they differ, the provider's rules govern the payment step.
Account closure requests are handled through the live chat or email support routes listed on this page. Once you submit a closure request, we will confirm the steps and timeline shown in your account. Outstanding transaction entries must be resolved before a closure is finalised.
Account and transaction records are retained for the period required by applicable law after an account is closed. You can request a copy or deletion of your data by contacting us through the email route in the support section. We will respond with the steps we follow to process that request.
Raise the matter through live chat or email, quoting the section or clause you believe was applied incorrectly and your account reference number. We will review the query and respond through the same contact route. If the matter is not resolved to your satisfaction, you may escalate it in writing via the published email address.