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This page sets out the legal framework that governs how 99cb operates and what it means for your account. Access to our platform and its features depends on your local law and eligible regions — read these terms carefully before you proceed.
Using 99cb means you agree to the terms described across this page and any linked policy documents. These terms apply to account registration, navigation of the lobby, and any transaction activity you initiate — including wallet-based actions carried out through local payment rails such as bKash, Rocket, or Upay. We do not determine whether access is lawful in your specific location; that determination is yours to make under the laws applicable to you. Where your jurisdiction restricts or prohibits online wagering activity, you carry the responsibility of complying with those rules before using this platform. We may update these terms when operational or legal requirements change. When we do, the revised version takes effect from the date it is published on this page. Continued use of your account after an update is treated as acceptance of the revised terms. If you do not agree with a change, you should stop using the account and contact our support team to discuss your options. Nothing in these terms overrides your statutory rights where those rights apply under local law.
Understanding where these terms apply — and where they stop — helps you know exactly what is covered when you use 99cb. The four areas below mark the boundaries of this policy so you are not left guessing what falls inside and what sits outside its scope.
These terms govern how you open, use and close your 99cb account. They include registration conditions, login obligations and the steps required to verify your identity as shown in your account settings. Access is subject to your local law and eligible regions.
Any financial action you start through your account — whether via bKash, Rocket, Upay or another configured route — falls within this policy. The specific limits and verification instructions shown in your account at the time of the transaction are binding.
All content published on 99cb, including game lobbies, promotional notices, policy pages and support material, is subject to these terms. We own or licence this content; you may not copy, redistribute or commercially reuse any part of it without written permission.
Studios such as Pragmatic Play, PG Soft and Habanero supply game content to our lobby. Their own end-user terms may apply alongside ours. We are not responsible for the separate policies of those providers; your agreement with them is independent of your account with us.
You have concrete options under this policy — and they are available through your account, not just on paper. Your transaction history is visible in the account area; you can review every deposit and withdrawal record there at any time. If any personal detail in your profile is incorrect — your name, contact address or linked wallet number — you can update it directly through the account settings page or request a correction via our support team. Where a discrepancy involves a bKash or Rocket transaction record, raising a support ticket is the fastest path to resolution. We will respond through the same channel you used to contact us. These are not aspirational provisions; they are steps you can follow right now inside your account.
Open the transaction history section of your account to see a full log of deposits, withdrawals and any adjustments. Records are retained for the period stated in our data retention notice.
If your registered name, email or linked wallet number is wrong, go to account settings and update the relevant field. For changes that require identity verification, follow the steps shown on that screen.
Any question about how these terms apply to your specific account situation can be sent through our live chat or email support route. Quote your account reference so we can check the correct record.
If you need to change the status of your account — including closing it — contact the support team directly. We will confirm the action and any outstanding balance via the contact method you provide.
Policy questions and account-level disputes have a dedicated path through our support team. Use the routes below to reach us; include your account reference in every message so we can locate the correct record without delay. We do not publish response time commitments we cannot verify, but we do route policy queries to the right team as soon as they arrive.
Open the chat widget from any page on 99cb while signed in. Describe your policy or account query and share your account reference. Our team will pick it up and respond in the same thread.
Send your legal or policy question to the support email address listed in your account dashboard. Attach any relevant screenshots or transaction references so the team can review the full picture.
The Help Centre linked from your account menu contains published policy summaries and step-by-step account guidance. Check there first — many policy questions are answered without needing to open a ticket.
We handle account and transaction data in line with the commitments set out on this page. Knowing how your information is stored and who to contact when something needs to change is a practical part of using your account with confidence.
Account data you provide — including your name, contact details and linked wallet identifiers for bKash, Rocket or Upay — is stored for the purpose of running your account and processing transactions. We do not sell your data to third parties outside the scope needed to operate the platform.
We use cookies to keep your session active, remember your language preference and measure how pages are used. You can adjust cookie permissions through your browser settings at any time. Disabling certain cookies may affect how parts of the site function.
Your account is protected by the login credentials you set. We do not share login details with third parties. If you suspect unauthorised access, contact support immediately using the live chat route and follow the verification steps shown in your account security section.
We retain account and transaction records for the period required by our operational and legal obligations. If you close your account and want to understand what data is retained and for how long, submit a written request through the email support route.
These are the questions we hear most often about how our legal terms apply to accounts in Bangladesh. If your question is not answered here, reach us through live chat or email with your account reference.
Yes. Access to 99cb and all features on the platform depends on your local law and eligible regions. It is your responsibility to confirm that using the platform is permitted under the laws that apply where you are located before registering or making a deposit.
Sign in to your account and open the transaction history section from the account menu. Every deposit, withdrawal and adjustment is listed there. Records are held for the retention period stated in our data policy, and you can request a copy via email support.
Go to account settings while signed in and update the relevant field. If the correction involves your linked wallet — for example a bKash or Rocket number — and it requires identity verification, the screen will show you the exact steps to follow before the change is confirmed.
Closing your account does not immediately delete all records. We retain transaction and identity data for the period our operational and legal obligations require. Submit a written request through the email support route if you want a clear explanation of what is kept and for how long.
Studios like Pragmatic Play, PG Soft and Habanero supply game content to the 99cb lobby under their own licensing arrangements. Their individual end-user terms apply independently. Our terms govern your account with us; you should review each studio's terms separately where they are published.
When terms change, the updated version is published on this page with the effective date noted. If you do not agree with a revision, stop using the account and contact our support team to discuss your options, including how to request account closure and any balance settlement.