At 99cb, your information is handled with clear purpose — collected only for what the platform needs to function, stored responsibly, and never shared without a lawful reason. This page sets out exactly what data we hold about you, how we use it, and what choices you have. Access and eligibility depend on your local law and the eligible regions we serve.
Account data handled clearly
bKash, Rocket, Upay transaction context
Your right to review records
Contact route for data queries
POLICY SCOPE DETAILS
How 99cb Handles Your Personal Information
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to use, whether that is bKash, Rocket or Upay. We also collect technical data generated by your device and browser each time you access the platform: IP address, session timing, and interaction logs. This data lets us verify your account, process transactions, and keep the platform working as it should. We do not collect more than we need for those purposes. Transaction records tied to your bKash or Rocket wallet activity are retained for as long as your account remains active and for any period required by applicable law in the regions we operate. After that window closes, data that is no longer needed is removed from our active systems. We may share information with payment processors — specifically the local wallet services you choose — and with technical partners who support platform operations. Those partners are bound by agreements that restrict how they use your data. We do not sell your personal information, and we do not share it with advertisers. If you are accessing 99cb from Bangladesh, availability and data obligations are subject to local law and the eligible regions we serve.
bKash wallet reference
Rocket payment context
Upay transaction record
Account session data
Published support route
WHAT THIS COVERS
Where This Policy Applies and What It Covers
This policy covers the data 99cb controls directly. Some areas fall inside it and some fall outside — the table below draws that line clearly so you know exactly where our obligations begin and end. If a third-party service is involved, their own policy governs that part of the experience.
Account Access
Data you submit when creating or updating your 99cb account — login details, contact information and identity verification fields — falls fully inside this policy. We control how that data is stored and who can access it.
Transaction Records
Payment activity processed through bKash, Rocket or Upay is recorded in your account history. The record on our side is covered here. The wallet provider's own handling of your payment is governed by their separate privacy terms.
Site Content and Browsing
Technical logs generated while you browse the lobby, load game pages or check account history are inside scope. We use this data to maintain session stability and troubleshoot access issues — not for advertising profiling.
Third-Party Services
Links to external sites, game studios or payment apps that open outside 99cb are outside the scope of this policy. We do not control data collected by those services and cannot be responsible for their handling practices.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
You have real, usable choices about your data — not just a list of principles. Start with your account dashboard: transaction history, session records and the payment methods linked to your account are visible there without needing to contact us. If something looks wrong — an incorrect contact detail, a mislinked bKash number, or an outdated entry — you can update most fields directly in account settings. For records you cannot edit yourself, or if you want to understand what specific data we hold, the right path is to reach us through the support route published on the site. We will respond to data queries as promptly as the process allows. If you decide you no longer want an active account, you can submit a closure request through the same support channel. Once processed, your active data is handled in line with the retention rules described in this policy. Availability of these rights may vary depending on your local law and eligible region.
Review Your Records
Open the account section to see your transaction history, linked payment methods and session log. bKash and Rocket activity tied to your account is listed there without needing to submit a request.
Correct Account Details
Most personal details — contact number, linked wallet reference, display name — can be updated directly from account settings. For fields that are locked, reach support through the published channel and we will handle the correction.
Ask a Data Question
If you want to know what specific information we hold, or why a particular data point was collected, contact us using the support route on the site. Describe your question clearly and we will respond with the relevant detail.
Request Account Closure
Submit a closure request through the support channel. We will confirm receipt, process the request and apply the retention schedule to your stored data. Access to the platform ends once the closure is confirmed.
REACH OUR TEAM
How to Contact Us About This Policy
For any question about how your data is handled — what we hold, how long we keep it, or how to request a change — use the contact routes published on 99cb. We handle data queries through the same support paths available for account help. Availability depends on your local law and the eligible regions we serve.
Live Chat
Open the chat widget on 99cb to raise a data query in real time. Use it to ask about your account records, linked payment references, or to start a correction request.
Email Support
Send your data question to the email address listed on the site's contact page. Include your account reference and describe the specific record or issue so we can respond with the right detail.
Account Help Centre
The Help Centre on 99cb covers common account and data questions. Check there first — many queries about transaction records, linked wallets and account settings are answered without needing to open a ticket.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We apply access controls and standard security measures to the data stored in your 99cb account. Payment-linked details — including references to your bKash or Rocket wallet — are handled through encrypted connections. We do not store full wallet credentials on our side; only the reference needed to process and display your transaction history. This section explains the four areas where we make specific commitments about how your data is managed.
Cookies and Session Data
We use cookies to keep your session active while you browse the lobby and account pages. No advertising cookies are set by us. You can adjust cookie behaviour in your browser settings; doing so may affect how account pages load.
Account Security
Your login credentials are stored in hashed form — we cannot read your password. Access to account data by our team is limited to what is needed to resolve a support query or comply with a legal obligation.
Data Retention Schedule
Active account data is kept while your account remains open. After closure, we retain only what applicable law in your region requires. Data no longer needed for legal or operational purposes is removed from active systems on a scheduled basis.
Policy Updates
When we update this policy, the revised version is posted at 99cb/privacy-policy/ with a note at the top indicating the change. Continuing to use the platform after a posted update means you have seen the revised terms.
POLICY FAQ
Frequently Asked Questions About This Privacy Policy
Real questions about how 99cb handles your account data — answered plainly. If your question is not here, use the support contact routes listed on the site.
What personal data does 99cb collect when I open an account?
We collect the details you enter during registration — name, contact number and the payment method you link, such as bKash or Rocket. We also collect technical data like IP address and session logs generated each time you access the platform. We do not collect data beyond what is needed to run your account.
Does 99cb store my bKash or Rocket wallet details?
We store only the wallet reference needed to display your transaction history and process activity on your account. Full wallet credentials are not held on our side. Payment processing goes through the wallet provider's own system, which operates under their separate privacy terms.
How long does 99cb keep my account data?
Your data is kept for as long as your account is active. After you close your account, we retain only what local law and applicable regulations in your eligible region require. Once that period ends, data that is no longer needed is removed from active storage on a scheduled basis.
Can I see what data 99cb holds about me?
Yes. Your account dashboard shows transaction history, linked payment methods and session records. For a broader view of what we hold, contact us through the live chat or email route published on 99cb. Describe your request clearly and we will provide the relevant detail.
How do I correct wrong information on my account?
Most details — contact number, linked wallet reference, display settings — can be updated directly in account settings. For locked fields, reach us through the published support channel with your account reference and the correction needed. We will update the record once identity is confirmed.
Does this privacy policy apply to third-party sites I reach from 99cb?
No. If you follow a link to an external service — a payment app, a game studio page, or any site outside 99cb — that service's own privacy policy governs how your data is handled there. We do not control those services and are not responsible for their data practices.
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